monitoring and alerts
Silence is not health
Most monitoring systems can't warn you when they themselves have stopped working. They go quiet, show all green, and you assume everything's fine — until you find out the alarm has been off for weeks, and the one who tells you is a customer, not a dashboard.
what we build
Watching from outside
Your monitoring doesn't run on your own servers. Sounds like a detail; it's the central point. A monitor that lives inside your infrastructure can't warn you that your infrastructure is down — it dies at the same instant, and its silence looks exactly like everything being fine. So the watchdog sits somewhere else: a different provider, a different country, a different failure domain.
Heartbeat
Your systems send a heartbeat at regular intervals. If the heartbeats stop — for any reason, including the watchdog itself failing — an independent service raises the alarm. This is the layer that survives everything you own going down at the same time.
Alerts that reach a person
Notifications go to a phone and to a channel your team already watches. We confirm delivery on a real device before we call the job done. A message stuck on a server is not an alert.
Alerts that report their own failure
If a notification can't be delivered, that failure is logged and made visible — instead of silently dropped. This is unusual, and it exists precisely because of the problem at the top of this page. A system that swallows its own errors will, sooner or later, convince you everything is fine when nothing is.
in practice
What you experience
- It broke: a message on your phone, saying what and where.
- Still broken: silence. You're told once, not every five minutes.
- It's back: a message confirming it's back to normal.
- We fail: you're told anyway, by a service independent of us.
- Every month: a delivery test you run yourself in ten seconds.
scope
What we monitor
- Public services — your sites and APIs, checked from outside your network, the way a customer sees them.
- Backups — not just whether they ran, but whether they restore, and whether they captured the right data.
- Scheduled routines — anything that should happen on a rhythm, with an alarm when the rhythm stops.
- The monitoring itself — the layer almost nobody delivers.
On backups, specifically
Checking whether a backup ran is the easy part, and it's where most setups stop. We check whether it restores, and whether the source is still the production system.
These are different questions, and the expensive surprises live in the gap between them: a backup routine can run flawlessly every night, pass every check, and be faithfully storing a database your application stopped using months ago.
how we work
- We measure before we recommend. Nothing is proposed on assumption — we first check what's actually running, because configuration describes intent and often disagrees with reality.
- We prove it end to end. Not "the service came up" — a real alert reaching a real phone, with someone watching.
- Everything is documented. A runbook in plain language: what each alert means, what to do, and what can wait until morning. Written for someone tired and stressed, because that's the state alerts arrive in.
- It's yours. Your infrastructure, your accounts, your credentials. Nothing is locked to us, and you can hand it to anyone you choose.
honesty
What this isn't
- Not 24/7 on-call. We build the system that wakes you up. Contracted response is a different conversation.
- Not performance monitoring. This is uptime and integrity — it's live, the backups are real. Profiling and tracing are a different product.
- Not free of third parties. The independent layer is independent precisely because another company operates it. That's the point — and we tell you exactly who's in the path and what that part can see.
how it starts
Three steps
- Diagnostic — we look at what you have and report what's actually running, including whatever is already broken. This step alone usually finds something.
- Rollout — layered alerts, tested end to end in front of you.
- Handover — runbook, credentials, and a delivery test you run yourself.